Jaro Tomik

Chief Technologist - Digital Enablement

An expert in Digital Enablement, Jaro helps customers leverage technology to navigate their challenges. Jaro’s ultimate goal is to make the world a better place by utilising technology to help us enjoy our work and personal life.

About Jaro

At CDW, Jaro's focus is on identifying market trends and movements, as well as talking to customers about their challenges. Examples include silo removal, automation, self-service, tool integration, IT/Business alignment, improving workflow efficiencies, and how to use technology to help with talent attraction and retention, improving profitability, resilience, reduction of risk, and other vital concerns.

Throughout his career, Jaro has relished the opportunity to speak to various stakeholders from C-suite to individual contributors, listen to their challenges, and help link them with the most relevant experts and technologies. He's enjoyed doing this all over the world; from Europe to North America, Southeast Asia, and Australia. 

As well as being an expert in Digital Enablement, his role as Chief Technologist includes writing informative articles, presenting both on stage and online, designing and delivering interactive workshops, and taking part in podcasts and marketing events. These are all aspects of the role he greatly enjoys.

Jaro’s ultimate goal has always been to make the world a better place by using technology to help us better enjoy our work and personal life. He finds it particularly satisfying to open the eyes of those who were not aware of the potential of some technologies, and considers himself very lucky to be in a position where he gets to do that both in the workplace and at home.

  • 10+ Years Within The IT Industry

  • 7 Languages Spoken

  • 1,000+ Participants in Simulation Workshops Across 4 Continents

"For me, face to face human interaction is what counts the most - bringing people into the same room to truly understand each other's challenges and come up with solutions." 

Jaro Tomik

FAQ's

What is Digital Enablement and why does it matter? 

Our Digital Enablement mission is to empower organisations to deliver a seamless enterprise-wide service experience that delights their employees, informs them, makes their jobs easier, cares for them, and allows them to focus on executing their tasks without distractions. In order to deliver on our mission, we help our customers understand where they are, how well their platforms are developed and interconnected, what end user experience they deliver, and whether they have the basic building stones to leverage the latest technologies such as various forms of AI. 

How can we use Digital Enablement solutions and services at our organisation? 

The value we provide to the market is by continuously researching over 200 vendors and professional services organisations in our sector to help our customers save time and get access to the leading solutions that will deliver the best return on investment, all through a single procurement body, supported by strong account and vendor management teams, as well as professional services. 

What is the biggest trend Digital Enablement in 2024?

Unavoidably, the largest trend across majority of industries is AI in its various forms (GenAI, Copilot, Text-to-code, AIOps etc), and customers are mostly interested in how they can leverage it to help them get ahead of their competitors whilst running a profitable, lean, resilient, talent retaining organisation with minimal risks. However, none of that happens without a solid understanding of the basic building stones that support such an operation, and that’s where an independent but tailored view of trusted advisors is key to setting up for success. 

How do you keep up to date with the industry? 

There are many sources of information we have access to thanks to globalisation enabled by technology from podcasts, webinars, conferences, vendor presentations, expert blogs, and market research bodies, to university research. However, for me it is still face to face human interaction that counts the most, truly understanding each other's challenges and bringing people in the room to come up with solutions. 

How can my organisation get started on a Digital Enablement strategy?  

First of all ask yourself these basic questions: 

  • What is the role of IT? 
  • How do you ensure you are getting the maximum ROI out of your Service Management platform? 
  • If you had an IT Asset audit right now, what would the report look like? 
  • How do you currently prove the value your IT projects deliver to your end users? 
  • How are you leveraging AI and automation in your IT Operations right now? 
  • How are you currently identifying opportunities for automation and assessing the impact it has on your organisation? 
  • How painful is it for you to onboard a new employee? 

With those answers you'll have a strong underlying idea of where you're at. The Digital Enablement experts here at CDW can help you on your journey.

Contributions

  • Digital Enablement
Mar 12, 2024

Experience Management and XLAs. Chapter 6 - The Presentation

Discover how Ron implements Experience Management and XLAs alongside more traditional SLAs to deliver service desk improvement for his customer. Chapter 6: The Presentation

  • Digital Enablement
Mar 04, 2024

Experience Management and XLAs. Chapter 5 - The Business Case

It’s a common problem to experience the ‘Watermelon Effect’, and it’s why many ITSM teams are adding XLAs (Experience Level Agreements) to their usual SLAs.

  • Digital Enablement
Dec 05, 2023

Experience Management and XLAs. Chapter 4 – A Bump in the Road

Experience Management – A journey to introduce XLA’s alongside your SLA’s, improve end user experience, efficiency, and the relationship between IT and the end customer.

  • Digital Enablement
Dec 01, 2023

Does itSMF Still Deliver Value?

Does itSMF membership still deliver value? Read Jaro Tomik's article about itSMF and whether being a member of the non-profit still delivers value for IT Managed Service professionals.

  • Digital Enablement
Nov 23, 2023

Experience Management and XLAs. Chapter 3 – Business Value Outcomes

Experience Management and XLAs - Ron's story. Discover how Ron implements Experience Management and XLAs alongside more traditional SLAs to deliver business value outcomes for his customer.

  • Digital Enablement
Nov 16, 2023

Experience Management and XLAs. Chapter 2 – the Big Meeting

It’s a common problem to experience the ‘Watermelon Effect’, and it’s why many ITSM teams are adding XLAs (Experience Level Agreements) to their usual SLAs.

  • Digital Enablement
Nov 09, 2023

Experience Management and XLAs. Chapter 1 – Experience Management??

Experience Management – A journey to introduce XLA’s alongside your SLA’s, improve end user experience, efficiency, and the relationship between IT and the end customer.

  • Veeam
  • Microsoft
Jun 12, 2024

Protect your Microsoft 365 data with CDW & Veeam

Join us on the 12th of June to dive into Veeam’s® technology solutions with an immersive, guided, hands‑on lab experience.