Jaro Tomik

About Jaro

At CDW, Jaro's focus is on identifying market trends and movements, as well as talking to customers about their challenges. Examples include silo removal, automation, self-service, tool integration, IT/Business alignment, improving workflow efficiencies, and how to use technology to help with talent attraction and retention, improving profitability, resilience, reduction of risk, and other vital concerns.

Throughout his career, Jaro has relished the opportunity to speak to various stakeholders from C-suite to individual contributors, listen to their challenges, and help link them with the most relevant experts and technologies. He's enjoyed doing this all over the world; from Europe to North America, Southeast Asia, and Australia. 

As well as being an expert in Digital Enablement, his role as Chief Technologist includes writing informative articles, presenting both on stage and online, designing and delivering interactive workshops, and taking part in podcasts and marketing events. These are all aspects of the role he greatly enjoys.

Jaro’s ultimate goal has always been to make the world a better place by using technology to help us better enjoy our work and personal life. He finds it particularly satisfying to open the eyes of those who were not aware of the potential of some technologies, and considers himself very lucky to be in a position where he gets to do that both in the workplace and at home.

FAQ's

What is Digital Enablement and why does it matter? 

Our Digital Enablement mission is to empower organisations to deliver a seamless enterprise-wide service experience that delights their employees, informs them, makes their jobs easier, cares for them, and allows them to focus on executing their tasks without distractions. In order to deliver on our mission, we help our customers understand where they are, how well their platforms are developed and interconnected, what end user experience they deliver, and whether they have the basic building stones to leverage the latest technologies such as various forms of AI. 

How can we use Digital Enablement solutions and services at our organisation? 

The value we provide to the market is by continuously researching over 200 vendors and professional services organisations in our sector to help our customers save time and get access to the leading solutions that will deliver the best return on investment, all through a single procurement body, supported by strong account and vendor management teams, as well as professional services. 

What is the biggest trend Digital Enablement in 2024?

Unavoidably, the largest trend across majority of industries is AI in its various forms (GenAI, Copilot, Text-to-code, AIOps etc), and customers are mostly interested in how they can leverage it to help them get ahead of their competitors whilst running a profitable, lean, resilient, talent retaining organisation with minimal risks. However, none of that happens without a solid understanding of the basic building stones that support such an operation, and that’s where an independent but tailored view of trusted advisors is key to setting up for success. 

How do you keep up to date with the industry? 

There are many sources of information we have access to thanks to globalisation enabled by technology from podcasts, webinars, conferences, vendor presentations, expert blogs, and market research bodies, to university research. However, for me it is still face to face human interaction that counts the most, truly understanding each other's challenges and bringing people in the room to come up with solutions. 

How can my organisation get started on a Digital Enablement strategy?  

First of all ask yourself these basic questions: 

• What is the role of IT? 
• How do you ensure you are getting the maximum ROI out of your Service Management platform? 
• If you had an IT Asset audit right now, what would the report look like? 
• How do you currently prove the value your IT projects deliver to your end users? 
• How are you leveraging AI and automation in your IT Operations right now? 
• How are you currently identifying opportunities for automation and assessing the impact it has on your organisation? 
• How painful is it for you to onboard a new employee? 

With those answers you'll have a strong underlying idea of where you're at. The Digital Enablement experts here at CDW can help you on your journey.