Service Transition

Seamless Transitions

CDW's proven expertise in guiding organisations through successful service transitions of any changes or newly implemented IT services, and our adherence to industry best practices and compliance regulations, guarantees high-quality outcomes aligned with business objectives.

Our expert service transition offers comprehensive support, including change management and user adoption assistance, while leveraging specialised tools and resources for efficient project management. Entrusting the service transition to CDW allows you to focus on your core activities, ensuring a smooth and efficient transition that maximises value and enhances overall business performance.

Our Technical Expertise

The Service Transition team is responsible for managing the onboarding of managed services into CDW. We plan the implementation of the service, deployment and release to live operation in a structured, coordinated and efficient way.

Service Transition adds value by following a standardised and controlled methodology for service onboarding and providing formal governance, reporting and auditability.

  • Governance

    • Stakeholder update meetings
    • Checkpoint reporting
    • Risk and issue management
    • Escalation management

  • Transition Register

    • Transition tracking
    • Work packages
    • End-to-end management

  • Knowledge Transfer

    • Knowledge article capture & creation
    • Training coordination
    • Gateway to CDW subject matter experts

  • Client Documentation

    • Transition Initiation Document (TID)
    • Welcome pack
    • Closure reporting

  • Service Testing

    • POC
    • Pilot OAT
    • UAT

  • Service Handover

    • Acceptance into Service (AiS)
    • Go-live coordination
    • Handover to SDM

  • Operational Documentation

    • Operational Service Manual (OSM)
    • Field engineering guide

  • Contract Billing

Ready to amplify your organisation’s IT capabilities?

Ensure any IT changes and new services are introduced seamlessly and efficiently, resulting in improved service quality, reduced downtime, and enhanced user satisfaction. Complete the form and a member of the team will be in touch to discuss your requirements.