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CDW’s digital enablement solutions help your business and people share information better, simplify IT processes, implement workflow, and improve IT flexibility. The goal is to function better together, backed by integrated technologies catered to your needs, in a way that is measurable against business-based targets.

We help you translate organisational cohesion into business growth, measure the impact of your IT solutions on your business, and deploy digital solutions to free up your human resources.

Digital enablement introduces consistent and accountable processes and measures acute performance metrics across internal teams and cost centres, allowing your organisation to work closer together towards the same quantifiable business goals.

Key Organisational Challenges

Digital innovation is powering businesses to grow while operating leaner and more efficiently than ever before. The key challenge when it comes to digital enablement is to measurably drive business value, enable better resilience, and improve employee and customer experience while reducing value leakage.

1

Translating Organisational Cohesion into Business Growth

Working together in synchronisation and towards the same goals and continued business growth requires careful handling of culture, processes, and technologies.

2

Measuring the Impact of Your IT Solutions on Your Business

Business growth can only be discerned in proportion to available, measurable, and business-relevant metrics. We help you envision, create, validate, and champion value across your business whilst delivering a healthy return on investment.

3

Deploying Digital Solutions to Free Up Your Human Resources

Your digital enablement strategy needs to navigate a myriad of technologies which, when properly integrated, can relieve considerable pressure from resources which you can reinvest in other areas.

Business Benefits of Digital Enablement

  • Increased productivity with self-service efficiencies reducing pressures on service desk agents.

  • Increased operational visibility enables data-driven actionable insights for governance decisions.

  • Improved end-user satisfaction results in staff retention and better customer experiences.

  • Improved efficiencies from optimised workflows, processes, and automation reduces operational costs.

  • Improved accountability and collaboration within and across business functions.

  • The more employees and business functions that use the solution the better the ROI per-user.

Digital Enablement Solutions

Digital enablement solutions transform front and back-office business processes through service management, service intelligence, business, and digital experience monitoring.

Business partnering enablers, such as Human Resources Service Delivery, Legal Service Delivery, Field Service Management, Customer Relationship Management (CRM), and others, take the benefits of digital enablement to your business even further.  

CDW Enterprise Service Management Summary

Enterprise Service Management
With a collaborative approach get your whole organisation working together to the same goals and metrics, enabling your business to achieve sustainable success and return on investment.
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CDW IT Service Management Summary

IT Service Management
CDW's ITSM solution encompasses a range of tools, processes, and best practices designed to align your IT services with business objectives and improve overall IT efficiency.
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CDW IT Asset Management Summary

IT Asset Management
IT Asset Management (ITAM) can help you generate the most value from these resources. A proactive ITAM strategy that manages the overall lifecycle of your IT assets can empower your business.
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CDW Robotic Process Automation Summary

Robotic Process Automation
Robotic Process Automation (RPA) or Intelligent Automation (IA) is sophistication software designed to deliver cost efficient solutions to job roles and/or processes.
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Our Approach To Digital Enablement

We deploy integrated digital enablement solutions to improve your business processes, enabling you to grow your business whilst delivering value and a clear return on investment.

  • Review

    We review your business processes, setting out clear business-based targets and definitions

  • Address

    We address your expectations of delivery in relation to where you are on your digital enablement journey

  • Establish

    We establish your ongoing measurement of business-as-usual (BAU) delivery and success

  • Continual Improvement

    We help you deliver on your mid- and long-term targets by implementing best practices for continual improvement

The CDW Difference

With CDW, organisations benefit from external agnostic expertise to review and set out clear business-based targets. By introducing consistent and accountable processes and performance metrics across internal teams and cost centres, you enable your organisation to work to the same business goals. We work with you to establish clear target definitions of your metrics and expectations of delivery from ITSM and ESM tools and practices to robotic process automation.

Our experts work with you to establish:

  • Your expectations of project delivery and goals from tools, projects, and transformations.
  • Your ongoing measurement of business-as-usual (BAU) delivery and success.
  • Business value delivered from services.

  • Trusted Provider

    CDW is a leading solutions provider. This is underpinned by CDW holding many of the highest attainable partner accreditations for the top tier partners.

  • Value

    CDW has access to the most comprehensive sales, technical, and lifecycle services training, and vendor resources. CDW has capabilities to architect, implement, and support complex environments which truly meet your business requirements.

  • Customer Satisfaction

    CDW’s solutions use leading-edge industry input combined with experienced account management and consultancy to identify strengths and develop targeted plans to serve your needs.

Realise the Digital Transformation of your Organisation

By introducing consistent and accountable processes and performance metrics across internal teams and cost centres, you enable your organisation to work to the same business goals.

Complete the form to speak to our experts about how you can establish clear target definitions of your metrics and expectations of delivery from ITSM and ESM tools and practices to RPA.