One of the most evolved processes within retail experiences is payments. eCommerce has set a new standard for the checkout process, leaving retailers with no choice but to embrace digital and payment transformation.
The benefit of digitally transforming the checkout goes beyond convenience for the customer. In the midst of a worker shortage, it could also be the key to making employees more engaged and satisfied. By removing complexity from the checkout, retailers are able to focus solely on what they do best: serving customers.
of consumers are only willing to wait 15 minutes for an item or service.
Annual employee turnover for retail workers is around 60%.
Digital wallets account for $18tn in global consumer spending.
Why Modernise The Checkout?
After a widespread shift to eCommerce, customers will no longer tolerate long checkout queues, and many will abandon their items if they cannot pay instantly, even deterring them from returning to a store.
With customers demanding a multichannel experience that seamlessly converges online and in-store shopping, the payment process needs to be entirely frictionless, meeting consumers where they are.
The Need For Convenience
Retailers now need to make the payment process as convenient as possible by offering various types of digital payments, and store associates need to be able to take the checkout around the store with them, with devices that are quick and easy to use.
Staff Shortages and Skills Gaps
The Great Resignation has brought about staff shortages and tech skills gaps in every industry, but the retail industry is one of the worst hit. With fewer staff to serve customers, wait times and customer service levels suffer.
How We Help
Modernising Retail Experiences
The CDW Difference
CDW offers retailers a dedicated retail team that acts as your technology solution consultant, through every step of the supply chain. By being vendor agnostic, we can shape multiple technology solutions to your unique requirements, delivering to over 170 countries and providing the upmost flexibility and responsiveness through our National Distribution Centre.
Throughout the business transformation process, CDW manages the smooth implementation of hardware and software, ensuring that business continuity is never disrupted and providing constant, end-to-end support and incident management.
360 Degrees Of Expertise
Our highly accredited teams work side-by-side with our Retail Partner Community covering everything from project planning to technical support.
24/7 multilingual ServiceDesk support staffed by over 350 professionals, with over 100 field engineers and a Service Operations Centre.
National Distribution Centre
Delivery to 98% of UK within 4.5 hours via 120,000sqft facility, shipping over 3.5 million items to over 170 countries each year.
Retail Case Studies
Speak To Our Retail Specialists
Stay ahead of the competition and drive success in your retail business by leveraging our deep industry knowledge and innovative technologies. From advanced point-of-sale systems to seamless omnichannel experiences, we have the solutions you need to optimise operations, enhance customer engagement, and drive growth.
Contact us today to explore how our retail IT solutions can transform your business and keep you at the forefront of the ever-evolving retail landscape. Don't miss out on the latest advancements – connect with our team now and embark on a journey towards retail excellence.