WHAT IS ESM?
IT and business areas are converging when it comes to roles, functions, processes, and tools being used across organisations to improve efficiency, control, transparency, and governance.
Enterprise service Management (ESM) applies IT Service Management (ITSM) principles to enable better service delivery for your internal teams. Using ITSM practices you can get your whole organisation working to the same goals on the same terms and metrics. In turn enhancing employee experiences and efficiency by IT enabling the business.
“A strategic, long-term approach to ESM enables you to have the confidence that you're on the right journey, enabling you to get as much out of your tech investment as possible.”Jaro Tomik
Chief Technologist – Digital Enablement
HOW DOES ESM BENEFIT YOUR ORGANISATION?
Why Choose CDW for ESM?
IT Asset Management
Enable better service delivery with ESM
By introducing consistent and accountable processes and performance metrics across internal teams and cost centres, you enable your organisation to work to the same business goals.
Complete the form to speak to our experts about how you can establish clear target definitions of your metrics and expectations of delivery from ESM tools and practices.