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Digital Enablement

What Is ESM?

IT and business areas are converging when it comes to roles, functions, processes, and tools being used across organisations to improve efficiency, control, transparency, and governance.

Enterprise Service Management (ESM) applies IT Service Management (ITSM) principles to enable better service delivery for your internal teams. Using ITSM practices, you can get your whole organisation working to the same goals on the same terms and metrics, in turn enhancing employee experiences and efficiency by IT enabling the business.

“A strategic, long-term approach to ESM enables you to have the confidence that you're on the right journey, enabling you to get as much out of your tech investment as possible.”

Jaro Tomik

Chief Technologist – Digital Enablement

How Does ESM Benefit Your Organisation?

  • Reduce service delivery times

  • Shift cost to value

  • Enhance employee experiences and drive workforce satisfaction

  • Increase workforce productivity

  • Maintain security & governance standards

  • Establish standardisation, automation and self-service

  • Improve visibility and reporting whilst eliminating value leakage

  • Accelerate cross departmental operational efficiency

Why Choose CDW for ESM?

  • Trusted Provider

    With an average tenure of trading with our top 100 customers of 8.5 years, we are here for the long run, whatever your size, budget, or locations around the globe.

  • Full Delivery Capability

    From strategic assessment and visioning, solution architecture, development, implementation, process design improvement, automation and implementation to OCM, training and advisory, you can rely on us to deliver.​

  • Industry Experts

    CDW attracts recognised industry leaders, is an ITIL®4 Lead Architect Team member, Lead Editor ITIL®4 CDS, ITIL Practitioner co-author, SDC co-author and auditor.

  • Fostered Strategic Relationships

    CDW is ServiceNow's 2021 Global Elite Partner of the Year, has a 4.5/5 CSAT, 700+ certifications, and 2,000+ application deployments, but we also work with the likes of Ivanti, Hornbill, Atlassian, or Freshworks.

  • Service Value Management

    Our unique offering enabling you to build a fresh approach to reporting, performance monitoring, and value demonstration.

  • World-class Workshops

    Developed by our industry leaders and include ITSM / ESM / ITIL®4 overview, Global ITSM Strategy, Service Management and DevOps Integration, Problem and Knowledge Management, SLA/XLA metrics, or Simulations.

Related Solutions & Services

Our integrated technology solutions experts ensure your productive use of technology by getting to know your organisation, understanding your evolving needs, and advising you on the right solutions for you.

CDW IT Service Management Summary

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CDW's ITSM solution encompasses a range of tools, processes, and best practices designed to align your IT services with business objectives and improve overall IT efficiency.
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CDW IT Asset Management Summary

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IT Asset Management (ITAM) can help you generate the most value from these resources. A proactive ITAM strategy that manages the overall lifecycle of your IT assets can empower your business.
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CDW Robotic Process Automation Summary

Robotic Process Automation
Robotic Process Automation (RPA) or Intelligent Automation (IA) is sophistication software designed to deliver cost efficient solutions to job roles and/or processes.
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Enable Better Service Delivery with ESM

By introducing consistent and accountable processes and performance metrics across internal teams and cost centres, you enable your organisation to work to the same business goals.

Complete the form to speak to our experts about how you can establish clear target definitions of your metrics and expectations of delivery from ESM tools and practices.