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IT Service Management

Transform your business

With the right platform and partners, IT Service Management (ITSM) can unify and streamline digital workflows to transform businesses.

  • 24% of organisations want to replace their IT service management tools1
  • 42% of companies have increased their IT budgets for endpoint management2

How Does ITSM Benefit You?

CDW's ITSM offering is typically customisable to suit the specific needs of organisations across various industries and sizes. By implementing CDW's ITSM solution, you can enhance your IT service delivery, improve customer satisfaction, and achieve greater operational efficiency.

Why Choose CDW for
IT Service Management?

  • Trusted Provider

    With an average tenure of trading with our top 100 customers of 8.5 years, we are here for the long run, whatever your size, budget, or locations around the globe.

  • Full Delivery Capability

    From strategic assessment and visioning, solution architecture, development, implementation, process design improvement, automation and orchestration to OCM, training and advisory, you can rely on us to deliver.​

  • Industry Experts

    CDW attracts recognised industry leaders, is an ITIL®4 Lead Architect Team member, Lead Editor ITIL®4 CDS, ITIL Practitioner co-author, SDC co-author and auditor.

  • Fostered Strategic Relationships

    CDW is ServiceNow's 2021 Global Elite Partner of the Year, with a 4.5/5 CSAT, 700+ certifications, and 2,000+ application deployments, but we also work with the likes of Ivanti, Hornbill, Atlassian, or Freshworks.

  • Service Value Management

    Our unique offering enabling you to build a fresh approach to reporting, performance monitoring, and value demonstration.

  • World-class Workshops

    Developed by our industry leaders and include ITSM / ESM / ITIL®4 overview, Global ITSM Strategy, Service Management and DevOps Integration, Problem and Knowledge Management, SLA/XLA metrics, or Simulations.

Other IT Solutions & Services

Our integrated technology solutions experts ensure your productive use of technology by getting to know your organisation, understanding your evolving needs, and advising you on the right solutions for you.

CDW Enterprise Service Management Summary

Enterprise Service Management
With a collaborative approach get your whole organisation working together to the same goals and metrics, enabling your business to achieve sustainable success and return on investment.
Learn more
CDW IT Asset Management Summary

IT Asset Management
IT Asset Management (ITAM) can help you generate the most value from these resources. A proactive ITAM strategy that manages the overall lifecycle of your IT assets can empower your business.
Learn more
CDW Robotic Process Automation Summary

Robotic Process Automation
Robotic Process Automation (RPA) or Intelligent Automation (IA) is sophistication software designed to deliver cost efficient solutions to job roles and/or processes.
Learn more

Achieve Operational Efficiency with ITSM

By introducing consistent and accountable processes and performance metrics across internal teams and cost centres, you enable your organisation to work to the same business goals.

Complete the form to speak to our experts about how you can establish clear target definitions of your metrics and expectations of delivery from ITSM tools and practices. 

ITIL® is a registered trademark of the PeopleCert group. Used under license from PeopleCert. All rights reserved.