Our end-to-end technology solutions are underpinned by our highly developed global logistics network and configuration capability, which significantly reduces our customers' time to market.
By partnering with us, you will be able to:
- Leverage end-to-end solutions across every retail need
- Consolidate solutions from a single vendor to increase efficiencies, cost-savings and operational excellence
- Experience results at scale with CDW’s integration of suppliers and solutions
- Reduce your time to market
- Accelerate your innovation, leading to business growth
What retailers are facing today
You’re a retail expert, but not necessarily a technology expert, and as such, it can be overwhelming when looking to fully digitalise and integrate your retail landscape.
Mobile is becoming the go-to retail environment for an increasing number of consumers, but it is still a challenge for many retailers. CDW has the experience and knowhow to help you provide effortless, exceptional mobile experiences for your customers; prioritising both user experience and security.
There are myriad solutions, providers and technologies that serve the retail space, and with limited resources, it’s vital to get it right first time. Partner with CDW and our experts will assess the market against your requirements, and formulate and implement the solution that works for your business.
Key Challenges
- Workforce shortages
- Operational cost pressures
- Legacy systems and outdated, inefficient processes
- A lack of compliance and no ability to audit
- Systems that aren’t cost-effective
- Poor employee experience, engagement and poor and/or informal internal comms
- Loss prevention and shrinkage
- Delivering a seamless omnichannel experience
- Effective inventory solutions and tracking management
How we can help
Omnichannel Solutions and Services
CDW provides integrated solutions that allow you to run stores on a variety of platforms, with the option of a fully managed digital infrastructure. Key features include:
- Endless aisle, which allows customers to access and associates to sell any item, even if not physically present in-store
- Simple store fulfilment and inventory management systems Orders can be made centrally and fulfilled locally with ease.
- Clientelling, which gives your associates a 360’ view of the customer so they can provide the best possible experience
- A personalised, VIP shopping experience
- Mobile checkouts from anywhere in the store
- Deep insights into customer preferences, product performance, inventory and more
- Empowering staff to provide an amazing shopping experience with a 360-degree view of the customer and their habits
- Store fulfilment; buy and fulfil from anywhere
Amongst its customers, CDW's omnichannel solutions have led to:
of units shipped from stores
of store orders from endless aisle
lift in store GMV from endless aisle
lift in store conversion
boost in AOV on mixed cart transactions
increase in customer lifetime value (CLV)
increase in app conversion rates
increase in customer data capture*
*All stats taken from Newstore
Store Collaboration and Productivity
Our solutions empower your staff and coworkers to deliver a better customer experience. They include:
- Digitalised employee scheduling
- Access to corporate portal and support
- Payroll and HR
- Training portals
- In-store collaboration via messaging and push-to-talk
- Workflow and inventory management
- Communication, compliance and engagement for stores, Head Office locations, factories, distribution centres
- Removal of multiple applications in-store to create a single version of the truth
Physical Store Security and Management
Proactive monitoring aims to protect your bottom line and create a safe shopping environment for customers and employees by minimising losses due to theft, fraud, and operational errors. CDW helps you do this with:
- Video surveillance and analytics, which leverage computer vision and AI to identify patterns, anomalies and potential risks
- Physical security measures, such as secure entrances and exits, access management, anti-shoplifting devices, alarms, locks and body-worn cameras
- The ability to monitor activity of sales associates and other staff, preventing shrinkage at the POS
- Heat mapping on clear aisles, empty shelves of products, potential waste hazards within a restaurant and monitoring secure stock areas. Monitor POS activity, refunds, void transactions, and personal payment devices used
- Real-time notifications based on pre-configured KPI policy
- Accurate and measurable data analytics and personalised health dashboards
RFID Solutions & Management
CDW’s inventory solutions improve your operational efficiency through real-time updates. These include:
- RFID-enabled inventory tracking, dynamic digital pricing displays and real-time product information updates
- Automated and accurate inventory management
- Increased order accuracy in hospitality, particularly in quick-service restaurants
- Shelf management technology that allows managers to provide up-to-date inventory information to customers
- Streamlined re-stocking processes, promotions triggered by inventory levels, and interactive digital displays
- Reduced stockouts and overstock, leading to optimised shelf space and better customer experience
- Computer vision to track stock and shelf replenishment
Case Studies
Premier Foods
The Midcounties Co-operative
The Estee Lauder Companies
Retail Solutions & Services
Deliver Exceptional Customer Experiences
CDW helps you optimise omnichannel experiences with innovative technology solutions. Maximise the customer experience and drive sales with the in-store and digital personalisation they expect.
Maximise Data Value
Unlock the full potential of data with CDW. Your organisation will benefit from access to data analytics tools and solutions that drive detailed insights, cost efficiencies, security, and sustainable operations.
Simplify Source-to-Store Journey
From source to store, CDW helps you create retail supply chain agility by providing a wide portfolio of services and solutions that can be deployed globally.
The CDW Difference
CDW offers retailers a dedicated retail team that acts as your technology solution consultant, through every step of the supply chain. By being vendor agnostic, we can shape multiple technology solutions to your unique requirements, delivering to over 170 countries and providing the upmost flexibility and responsiveness through our National Distribution Centre.
Throughout the business transformation process, CDW manages the smooth implementation of hardware and software, ensuring that business continuity is never disrupted and providing constant, end-to-end support and incident management.
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360 Degrees Of Expertise
Our highly accredited teams work side-by-side with our Retail Partner Community covering everything from project planning to technical support.
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Round-The-Clock Support
24/7 multilingual ServiceDesk support staffed by over 350 professionals, with over 100 field engineers and a Service Operations Centre.
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National Distribution Centre
Delivery to 98% of UK within 4.5 hours via 120,000sqft facility, shipping over 3.5 million items to over 170 countries each year.
Speak To Our Retail Specialists
Stay ahead of the competition and drive success in your retail business by leveraging our deep industry knowledge and innovative technologies. By reducing long-term costs and enabling accelerated innovation, CDW can guide your retail business into a cloud-first future.
Contact us today to explore how our retail IT solutions can transform your business and keep you at the forefront of the ever-evolving retail landscape. Don't miss out on the latest advancements – connect with our team now and embark on a journey towards retail excellence.
