From source-to-store
CDW helps you create retail supply chain agility by providing a wide portfolio of services and solutions that can be deployed globally. We leverage integrated tools and insights to address specific needs throughout your entire IT lifecycle, maximising the value of your investments.
Benefit from industry best practices for account management, project co-ordination, and orchestration that can enable you to better manage stock, orders, scheduled store rollouts, installation, and zero touch deployment.
Our solutions allow you to:
- Implement secure stock holding, stock control and forecasting with confidence.
- Automate ordering, configuration setup, and deployment at scale
- Access end-to-end, in-life managed services, 24/7 multilingual service desk, device, and platform management, break fix, and asset disposal services
What retailers are facing today
Regardless of how high-quality your products may be, supply chain issues can overwhelm a business; causing it to lose ground against competitors and have difficulty scaling.
A lack of visibility around back-end systems; from inventory, to ordering, to purchasing, is common in retail organisations. This can lead to spiralling costs, poor forecasting and human resource being wasted, as your people get dragged into firefighting rather than delivering strategic goals and driving the business forward.
CDW has the experience, expertise, and technology partners, to optimise source-to-store processes and systems; guaranteeing the resources and adding our own expertise and advice.
This ultimately allows you to focus on the strategic issues that will push your business forward.
Key Challenges
- Refreshing technology and opening new premises is time-critical and challenging to co-ordinate; with multiple vendors, solution complexity and important security considerations
- Inventory management for venues and device lifecycles can be complicated and expensive
- Delays in deployment mean reductions in productivity and revenue.
- International delivery can involve multiple partners, import challenges and co-ordination issues
How we can help
Order Management with ServiceTrack
ServiceTrack is CDW's customer information and procurement portal; providing a single point of access for your organisation and interaction with CDW.
Many organisations struggle to balance the controlled purchasing of agreed product lists, at agreed specifications, with the need to reduce time spent on procurement. ServiceTrack provides all the control required for accurate decision making, while remaining simple, intuitive, and easy to use.
Supply Chain Solutions
CDW provides a solution to remove complexity, reduce operational costs and meet delivery dates with our “Store in a Box” solution, delivered direct to site. It includes:
- Secure stock holding location
- International delivery to 150 countries
- Fully managed stock control
- JIT (Just In Time) delivery with zero lead times, and OTIF (on time in full)
- Ordering automation via our ServiceTrack portal, and delivery of store bundles
- Deployment at scale to individual stores
- White glove delivery service against store rollout schedule
- Creation and management of ‘Parts Bible’
- Zero touch deployment
- Eco-friendly solutions for waste management and energy efficiency
New Store Deployments
- CDW configures, asset-tags and pre-installs the necessary software at our National Distribution Centre; reducing the risk of on-site failures
- Our ServiceTrack portal captures inventory information for accurate traceability and reporting
- Goods are delivered to site in single, palletised delivery, within the agreed installation window
- Our engineering team installs the equipment efficiently, working with you to understand and document the process.
- Our services team provides specialist skills around key areas like network, security and data
Managed Services
Once new equipment is installed, it’s important for post-installation hardware issues to be resolved quickly. Our Managed Services include:
- A 4-hour SLA to ensure any downtime of critical equipment is minimised
- Full lifecycle of support services, including hardware and equipment fixing
- Onsite engineering
- 24/7 proactive monitoring
- Patch management
- Licence management and application assurance
You will also be supported by CDW’s multi-lingual service desk. Here, we manage and monitor 1st-, 2nd- and 3rd-line calls, triaging to third parties where appropriate to provide a complete service desk solution.
Case Studies
Premier Foods
The Midcounties Co-operative
The Estee Lauder Companies
Retail Solutions & Services
Maximise Data Value
Unlock the full potential of data with CDW. Your organisation will benefit from access to data analytics tools and solutions that drive detailed insights, cost efficiencies, security, and sustainable operations.
Deliver Exceptional Customer Experiences
CDW helps you optimise omnichannel experiences with innovative technology solutions. Maximise the customer experience and drive sales with the in-store and digital personalisation they expect.
Digitalise Your Retail Landscape
CDW enhances the digital retail landscape for your business with the latest hardware and software solutions; underpinned by our sophisticated global logistics and professional services.
The CDW Difference
Our deep knowledge of both the retail and technology sectors allows CDW to tailor cloud solutions to each business’ unique requirements, with our industry leading hybrid and multi-cloud architects empowering retailers with cloud-native best practices. We are vendor-agnostic and highly consultative, with solutions offered to over 170 countries.
The CDW team have invaluable experience converting consumer data into insights you can action immediately, offering full-service cloud implementation. By reducing long-term costs and enabling accelerated innovation, CDW can guide your retail business into a cloud-first future.
-
360 Degrees Of Expertise
Our highly accredited teams work side-by-side with our Retail Partner Community covering everything from project planning to technical support.
-
Round-The-Clock Support
24/7 multilingual ServiceDesk support staffed by over 350 professionals, with over 100 field engineers and a Service Operations Centre.
-
National Distribution Centre
Delivery to 98% of UK within 4.5 hours via 120,000sqft facility, shipping over 3.5 million items to over 170 countries each year.
Speak To Our Retail Specialists
Stay ahead of the competition and drive success in your retail business by leveraging our deep industry knowledge and innovative technologies. By reducing long-term costs and enabling accelerated innovation, CDW can guide your retail business into a cloud-first future.
Contact us today to explore how our retail IT solutions can transform your business and keep you at the forefront of the ever-evolving retail landscape. Don't miss out on the latest advancements – connect with our team now and embark on a journey towards retail excellence.
