"Our University Is Going Through A Transformation...Where Do I Start?"

CDW Answer: WoW Simulation Workshop

  • Experience a 2-year transformation in a single day
  • See how your teams can align their understanding of a transformation
  • Immerse yourself in learning by doing
  • Maximise the power of an enterprise platform
  • Share your knowledge
  • Celebrate success
  • Apply ideas and best practices in your real-world environment
  • Learn  how other institutions progress with Connected Campus
  • Share your questions and ideas with your peers
  • Date and Time

    Wed, 11 Oct 2023 09:00-16:30 BST

  • Location

    The Studio, Riverside West, Whitehall Rd, Leeds, LS1 4AW

  • About this event

    7 Hours 30 Minutes (Mobile eTicket)

"Some 70 percent of change programs fail to achieve their goals, largely due to employee resistance and lack of management support." McKinsey

"When asked to identify the biggest obstacle to driving digital transformation, half of those CIO’s cited ‘PEOPLE’ challenges — as opposed to process, technology or information— as the greatest issue." Gartner, DevOps Survey Adoption results

"Organizational siloes are one of the biggest impediments to digital transformation efforts, in terms of understanding the customer journey." Gianni Giacomelli, Chief Innovation Officer at Genpact

Why Experiential Learning?

  • "The most effective way to develop high acuity behaviors, while strengthening the underlying neural pathways, is by jumping in and doing with Experiential Learning." (Gartner)
  • "Successful transformations demand new capabilities. To build them, Experiential Learning leverages the intimate link between knowledge and experience." (McKinsey)
  • Knowledge retention from simulation is 9% higher than for any other form of education or learning.
  • Simulations build 30% more confidence in the application of learned knowledge as opposed to traditional classroom or online instruction.
  • Instructional guidance or learning methodologies that incorporate game mechanics elements will generate, on average, 37% more correct action than standard communication approaches.
  • “Simulation can take you to the next level on your service management journey.” Eveline Oerhlich, Forrester

Frequently Asked Questions

What is a Simulation Workshop?

  • A highly collaborative, immersive, visceral experience​​​​​​​​​​​​​​, delivered by an experienced facilitator, with the support of a purpose-built software.
  • Participants get to experience a rapid change in their ways of working in a safe, simulated environment, whilst deploying technologies, improving processes and achieving success in transforming an organisation.

Can I just "pop-in" or attend online?

  • Due to the progressive nature of the workshop, participants are required to be present in-person from the beginning until the end.
  • A truly immersive, transformative experience is currently only possible to achieve in-room.

Who should be attending?

  • Enterprise Service Management stakeholders - IT, HR, Facilities, Procurement, Legal...
  • CxO, Head of Service Delivery, Head of Employee Experience, Enterprise Architect, Enterprise Platform Owner

Why should I attend?

  • Experience something new - the most engaging learning method
  • Learn about practical ways of driving cultural change
  • Pick up tips on improving your own ways of working
  • Network with peers from other organisations

What do I need to bring with me?

  • Open mind
  • Positive attitude
  • Energy
  • Attention

Is this a simulation of the ServiceNow platform?

  • No, we will be simulating a cultural change that can be enabled through a ServiceNow platform in real life.

What topics will be touched upon on the day?

  • Connected Campus

    • Automate and connect your entire institution
    • Create consumer-like experiences
    • Support Students through their journey
    • Facilitate university-wide cost-savings
    • Automate transactional requests
    • Boost IT productivity
    • Secure the campus
    • Connect your departments
    • Empower your faculty
  • Culture of change

    • Communication​​​​​​​
    • Co-ordination
    • Feedback loops
    • Silos
    • Accountability
    • Trust
    • Blame vs One-Team Culture
    • Organisational resilience
    • Prioritisation
    • Workflow visibility
    • Shift Left
    • Continuous Planning
    • User Acceptance Criteria
    • Watermelon Effect
  • Tools

    • Automation
    • Continuous Integration
    • Continuous Testing
    • Continuous Deployment
    • Hybrid Cloud
    • ITSM Software
    • Kanban
    • Microservices
    • Release Automation
    • Virtualisation
  • Processes & Best Practices

    • Agile (SCRUM)
    • DevOps
    • Fail Fast
    • Hopper Theory
    • Incident Management
    • ITIL
    • Knowledge Management
    • Lean
    • Minimum Viable Product
    • Problem Management
    • Product vs Project Management
    • Push vs Pull
    • Time to Value
    • Value leakage​​​​​​​
    • Workflow optimisation

ServiceNow

 

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