"Our Company Needs to Leverage AI and Automation...Where Do I Start?"

CDW Answer: SmartLab Workshop

  • Experience a 3-year transformation in a single day
  • Understand how you can leverage AI and Automation
  • Immerse yourself in learning by doing
  • Learn how others progress with Business Transformation
  • Maximise the power of enterprise platforms
  • Share your knowledge
  • Understand the wider impact of AIOps, iPaaS, or DEX on a business
  • Apply ideas and best practices in your real-world environment

Register Your Place

 

Date

Location

CDW SmartLab

11th March 2026

22 Bishopsgate, London

CDW SmartLab

21st April 2026

Kimpton Blythewood, Glasgow

CDW SmartLab

20th May 2026

Birmingham

CDW SmartLab

16th June 2026

Bristol

CDW SmartLab

2nd September 2026

Woking

CDW SmartLab

25th November 2026

Manchester

9/10 SmartLab Participants have said this was “one of the best IT workshops they have ever experienced”.

Apply for a free seat at a session of your choice

(Max. 3 participants per organisation)

What will be our focus on the day?

  • One Team Culture
    • Close Collaboration
    • Breaking Down Traditional Silos
    • Common Success Measures
    • Shift Left
  •  Productivity
    • Do More With Less
    • Maximise Return On Investment
    • Adopt Hyperautomation
    • Reduce Value Leakage
  • Experience delivery
    • Optimise Service Experience
    • Remove Watermelon Effect
    • Data-Based Prioritisation
    • Sentiment Analysis

Frequently Asked Questions

What is a Simulation Workshop?

  • A highly collaborative, immersive, visceral experience​​​​​​​​​​​​​​, delivered by an experienced facilitator, with the support of a purpose-built software.
  • Participants get to experience a rapid change in their ways of working in a safe, simulated environment, whilst deploying technologies, improving processes and achieving success in transforming an organisation.

Can I just "pop-in" or attend online?

  • Due to the progressive nature of the workshop, participants are required to be present in-person from the beginning until the end.
  • A truly immersive, transformative experience is currently only possible to achieve in-room.

Who should be attending?

  • Enterprise Service Management stakeholders - IT, HR, Facilities, Procurement, Legal...
  • CxO, IT Director, Head of Transformation, Head of Service Delivery, Head of Employee Experience, HR Leaders, Finance Leaders, Enterprise Architect, Enterprise Platform Owner

Why should I attend?

  • Experience something new - the most engaging learning method
  • Learn about practical ways of driving cultural change
  • Pick up tips on improving your own ways of working

What do I need to bring with me?

  • Open mind
  • Positive attitude
  • Energy
  • Attention
  • You can leave your phone and laptop at home!

Is this a simulation or a demo of a technology?

  • No, we will be simulating a cultural and process change that can be enabled through technology in real life.
  • There will be no demos or sales pitches provided on the day but can be facilitated after the workshop.
*The CDW SmartLab Workshop itself does not have any sales pitch. However, there will be a 30-minute demo of the sponsoring vendor, after the SmartLab workshop, followed by drinks and nibbles.

What topics will be touched upon on the day?

  • IT Transformation

    • Automate transactional requests
    • Boost productivity
    • Connect your departments
    • Empower your delivery teams
    • Facilitate company-wide cost optimisation
    • Integrate platforms & services
    • Leverage Automation and AI
    • Optimise service experience
    • Organise teams around the work to be delivered
    • Secure the organisation
  • Culture of change

    • Accountability
    • Blame vs One-Team Culture
    • Citizen Development
    • Co-ordination
    • Communication
    • Continuous Planning
    • Data sharing and collaboration
    • Feedback loops
    • Organisational resilience
    • Prioritisation
    • Shift Left
    • Silos
    • Trust
    • User Acceptance Criteria
    • Removing Watermelon Effect
    • Workflow visibility
  • Tools

    • Automation
    • AIOps
    • DEX
    • Continuous Integration
    • ESM Platform
    • GenAI
    • ITXM
    • Kanban
    • Observability & Monitoring
    • Release Automation
    • Virtual Agent
    • Virtualisation
  • Processes & Best Practices

    • Agile (SCRUM)
    • Core ITIL®4 Practices, incl. the Service Value Chain
    • Data Management
    • DevOps
    • Fail Fast
    • Hopper Theory
    • Human-centric design
    • Joiners-Movers-Leavers
    • Lean
    • Minimum Viable Product
    • Push vs Pull
    • SecOps
    • Time to Value
    • Value leakage​​​​​​​
    • Workflow optimisation

Secure Your CDW Smartlab Session