As an Apple Authorised Enterprise Reseller (AAER), CDW is proud to offer an array of technology services to solve your unique challenges and capitalise on new opportunities utilising the power of the Apple platform. 

From adoption services to device deployment and lifecycle management options, to end user training and ongoing maintenance, CDW’s dedicated Apple Practice brings years of experience to help you advise, assess, deploy, manage and adopt your technology environments, today and in the future. 

Explore how we can help. 

Lifecycle Services for Apple

Payment Solutions

Leveraging what's unique about Apple devices, CDW is perfectly positioned to help you meet the expectations of the modern workforce by giving ownership of the upgrade lifecycle. Taking advantage of Apple technology's high residual value and superior reliability, it's easier than ever to bring Apple products into the workplace with innovative financing options through Apple Financial Services (AFS). 

CDW's dedicated Payment Solutions team provide simplified payment options so you get the IT solution your business needs. 

  • Streamline complex transactions involving the purchase of multi-product solutions. 
  • Help lower the upfront costs and spread your payments with low rates. 
  • Simplified terms that work for your organisation. 
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Joiners, Movers and Leavers

Providing employees with a good experience with their devices from day one is paramount. CDW’s Joiners, Movers, and Leavers (JML) service allows you to offer an Employee Choice Programme with a seamless experience for end users, offering flexibility and scalability for your business while reducing costs.  

This service is ideal for businesses of all sizes looking to deliver better, employee-focused experiences whilst freeing up IT resources and focus on other priorities. Our JML service includes: 

  • Automated Device Enrolment into Apple Business Manager/MDM 
  • Service Desk support including dedicated Service Operations Centre available 24x7x365 
  • Distribution services such as: 

             - Asset tagging 

             - Stock holding

             - Data wiping, and zero touch deployment

             - Welcome letters and packs

             - Delivery and collection from end user

             - DOA testing

             - Device refurbishment, refresh, asset disposal & recycling

Endpoint Device Management

Users increasingly expect the flexibility to work from anywhere, at any time, and many are opting for Apple devices to meet this need.  

CDW's endpoint management solutions simplify work by managing and securing an Apple experience that end users love, and organisations trust. Our dedicated Apple Practice evaluates end-user experience in several areas, including device, app and data access, networking, security and support.  

  • Service Readiness Assessment and Solution setup  
  • Automated Device Enrolment into Apple Business Manager/MDM  
  • Service Desk including dedicated Service Operations Centre available 24x7x365 
  • Device management 
  • Zero Touch deployment  
  • Customised profiles for different personas or departments  
  • Standard baseline security – device encryption, software firewall, privacy policy controls  
  • App deployment and patch management 
  • OS update patching 

Training and Support

End User Training

Have you got users unfamiliar with using a Mac, or would like to empower employees with some new tips on how to be even more efficient with their iPhone? CDW offers a variety of end user training and support to support the adoption of Apple technology within your organisation.  These include: 

  • Mac Basics – Everything you need to get started using a new Mac  
  • Mac Tips for Windows Switchers – Tips for performing some of the most common tasks on Mac
  • Mac Productivity – Learn all the built-in Mac productivity features
  • Microsoft 365 Apps for Mac – We can provide complete training for the 365 apps for Mac, or a shorter session for switching from Windows
  • Accessibility Features – A list of built-in accessibility features that illustrate how Apple products and services work for all users 
  • Apple Intelligence – Learn the latest AI tools from Apple to help you write, express yourself, and get things done effortlessly

AppleCare for Enterprise

At CDW, we understand that coverage for your Apple devices is crucial to your business. Our job is to ensure all customers have the correct level of coverage in a cost-effective manner.  

AppleCare for Enterprise (ACE) provides businesses with comprehensive support for Apple devices, including 24/7 access to Apple experts, advanced troubleshooting, and proactive device management. It offers priority service, hardware repairs, and support for both end users and IT teams, ensuring minimal downtime and streamlined device management.

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Apple WWDC New Product Launch Summary

Professional Services 

A staggering 68% of enterprise workers state that having a choice in their work devices makes them more productive¹. Users now expect to be able to work anywhere, at any time, and many of them are choosing Apple devices to do that.  

CDW Professional Services for Apple provides a comprehensive suite of solutions designed to help businesses and organisations maximise their use of Apple products and technologies. Our services encompass strategic planning sessions, assessments, deployments, and integrations, ensuring that Apple devices and software are seamlessly integrated into existing IT environments. By working closely with clients to understand their unique needs and challenges, CDW Professional Services delivers customised solutions that enhance productivity, security, and overall user experience.

Our team of experts brings deep technical knowledge and industry experience to deliver high-quality professional service engagements. Our consultants work with you to establish your organisation's goal, whether that is to support Apple devices on your network, start an employee choice program, or choose Apple devices to be the business standard device. We have a collection of professional services to support you on your Apple device adoption journey.

Explore our Professional Services for Apple below.

  • Apple Readiness Review

    Evaluate your Apple environment to ensure it can support employees and manage Apple devices effectively. The assessment includes workshops and results in a report with best practices for supplying, managing, and supporting a future Apple estate. 

  • Deployment Optimisation

    This consultative engagement involves workshops where CDW discusses your organisation's goals, current state, and steps to reach desired outcomes. The result is a report with actionable steps and recommendations to improve the deployment and management of your Apple estate. 

  • Mac MDM Proof of Concept (PoC)

    Perfect for organisations familiar with managing Windows endpoints but unsure how to handle macOS devices. This engagement demonstrates how to quickly bring macOS devices into management and compliance using Jamf or Microsoft Intune. 

  • JAMF Connect Setup

    The rise of remote work has dispersed devices, users, and data, making traditional directory services and VPNs less effective. Outcomes of the engagement include gaining a seamless onboarding experience, utilising SSO, and Privileged Access Management.

  • macOS Security Assessment

    Staying updated with macOS security and industry benchmarks can be tough. This engagement shows how MDM platforms can quickly ensure macOS compliance, with CDW conducting a security review, configuring the MDM, and testing its effectiveness. 

  • Mobile Device Management (MDM) Migration

    This service offers a complete pathway to transition to a new MDM, including migrating deployment and management profiles and leveraging new features. CDW provides guidance and support throughout the migration of your existing device estate. 

Interested to see how we can help your business?

As an Apple Authorised Enterprise Reseller (AAER), we can orchestrate comprehensive solutions that embrace the full capabilities of iOS and Mac technology and enable organisations to maximise their Apple investment. With our dedicated Apple Practice and highly accredited experts, CDW knows how to tap into the value of the Apple ecosystem and can configure, deploy, and support Apple products internationally.
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