"Our Company Needs to Leverage AI and Automation...Where Do I Start?"

CDW Answer: WoW Simulation Workshop
- Experience a 3-year transformation in a single day
- Understand how you can leverage AI and Automation
- Immerse yourself in learning by doing
- Maximise the power of enterprise platforms
- Share your knowledge
- Celebrate success
- Apply ideas and best practices in your real-world environment
- Learn how other institutions progress with Business Transformation

What is preventing organisations from leveraging AI and Automation?
"Some 70 percent of change programs fail to achieve their goals, largely due to employee resistance and lack of management support" McKinsey
“53% of enterprises fail to achieve their strategic business objectives, according to their leaders responsible for strategy.” Gartner, Strategic Planning Essentials
“When asked to identify the biggest obstacle to driving digital transformation, half of those CIO’s cited ‘PEOPLE’ challenges — as opposed to process, technology or information— as the greatest issue.” Gartner, DevOps Survey Adoption results
“Organizations able to change plans fast are 198% more likely to capture the full potential of opportunities created by external events.“ Gartner, Strategic Planning Essentials
What can you do? Gain an understanding of how to drive cultural and process change on your journey to AIOps and ITXM adoption with CDW Simulation Workshop.
9/10 Simulation Participants have said this was “one of the best IT workshops they have ever experienced”.

What will be our focus on the day?
- One Team Culture
- Close Collaboration
- Breaking Down Traditional Silos
- Common Success Measures
- Shift Left
- Productivity
- Do More With Less
- Maximise Return On Investment
- Adopt Hyperautomation
- Reduce Value Leakage
- Experience delivery
- Optimise Service Experience
- Remove Watermelon Effect
- Data-Based Prioritisation
- Sentiment Analysis
Frequently Asked Questions
What is a Simulation Workshop?
- A highly collaborative, immersive, visceral experience, delivered by an experienced facilitator, with the support of a purpose-built software.
- Participants get to experience a rapid change in their ways of working in a safe, simulated environment, whilst deploying technologies, improving processes and achieving success in transforming an organisation.
Can I just "pop-in" or attend online?
- Due to the progressive nature of the workshop, participants are required to be present in-person from the beginning until the end.
- A truly immersive, transformative experience is currently only possible to achieve in-room.
Who should be attending?
- Enterprise Service Management stakeholders - IT, HR, Facilities, Procurement, Legal...
- CxO, IT Director, Head of Transformation, Head of Service Delivery, Head of Employee Experience, HR Leaders, Finance Leaders, Enterprise Architect, Enterprise Platform Owner
Why should I attend?
- Experience something new - the most engaging learning method
- Learn about practical ways of driving cultural change
- Pick up tips on improving your own ways of working
What do I need to bring with me?
- Open mind
- Positive attitude
- Energy
- Attention
- You can leave your phone and laptop at home!
Is this a simulation or a demo of a technology?
- No, we will be simulating a cultural and process change that can be enabled through technology in real life.
- There will be no demos or sales pitches provided on the day but can be facilitated after the workshop.
What topics will be touched upon on the day?
Register Your Place
Complete the form to reserve your place at the ITSM Simulation event.
Outcomes of the Workshop:
- Experience a 3-year transformation in a single day
- Understand how you can leverage AI and Automation
- Immerse yourself in learning by doing
- Maximise the power of an enterprise platform
- Share your knowledge
- Celebrate success
- Apply ideas and best practices in your real-world environment
- Learn how other institutions progress with IT Transformation
- Share your questions and ideas with your peers