"Our Company Needs to Leverage AI and Automation...Where Do I Start?"

CDW Answer: WoW Simulation Workshop

  • Experience a 3-year transformation in a single day
  • Understand how you can leverage AI and Automation
  • Immerse yourself in learning by doing
  • Maximise the power of enterprise platforms
  • Share your knowledge
  • Celebrate success
  • Apply ideas and best practices in your real-world environment
  • Learn how other institutions progress with Business Transformation

Register Your Place

  • Date and Time

    Tuesday 18th March, 2025

    9am-4:30pm (BST)

  • Location

    6th Floor
    Midcity Place
    71 High Holborn
    London
    WC1V 6EA

  • About this event

    7 Hours 30 Minutes (Mobile eTicket)

What is preventing organisations from leveraging AI and Automation?

"Some 70 percent of change programs fail to achieve their goals, largely due to employee resistance and lack of management support" McKinsey

“53% of enterprises fail to achieve their strategic business objectives, according to their leaders responsible for strategy.” Gartner, Strategic Planning Essentials

“When asked to identify the biggest obstacle to driving digital transformation, half of those CIO’s cited ‘PEOPLE’ challenges — as opposed to process, technology or information— as the greatest issue.” Gartner, DevOps Survey Adoption results

“Organizations able to change plans fast are 198% more likely to capture the full potential of opportunities created by external events.“ Gartner, Strategic Planning Essentials

What can you do? Gain an understanding of how to drive cultural and process change on your journey to AIOps and ITXM adoption with CDW Simulation Workshop.

9/10 Simulation Participants have said this was “one of the best IT workshops they have ever experienced”.

What will be our focus on the day?

  • One Team Culture
    • Close Collaboration
    • Breaking Down Traditional Silos
    • Common Success Measures
    • Shift Left
  •  Productivity
    • Do More With Less
    • Maximise Return On Investment
    • Adopt Hyperautomation
    • Reduce Value Leakage
  • Experience delivery
    • Optimise Service Experience
    • Remove Watermelon Effect
    • Data-Based Prioritisation
    • Sentiment Analysis

Frequently Asked Questions

What is a Simulation Workshop?

  • A highly collaborative, immersive, visceral experience​​​​​​​​​​​​​​, delivered by an experienced facilitator, with the support of a purpose-built software.
  • Participants get to experience a rapid change in their ways of working in a safe, simulated environment, whilst deploying technologies, improving processes and achieving success in transforming an organisation.

Can I just "pop-in" or attend online?

  • Due to the progressive nature of the workshop, participants are required to be present in-person from the beginning until the end.
  • A truly immersive, transformative experience is currently only possible to achieve in-room.

Who should be attending?

  • Enterprise Service Management stakeholders - IT, HR, Facilities, Procurement, Legal...
  • CxO, IT Director, Head of Transformation, Head of Service Delivery, Head of Employee Experience, HR Leaders, Finance Leaders, Enterprise Architect, Enterprise Platform Owner

Why should I attend?

  • Experience something new - the most engaging learning method
  • Learn about practical ways of driving cultural change
  • Pick up tips on improving your own ways of working

What do I need to bring with me?

  • Open mind
  • Positive attitude
  • Energy
  • Attention
  • You can leave your phone and laptop at home!

Is this a simulation or a demo of a technology?

  • No, we will be simulating a cultural and process change that can be enabled through technology in real life.
  • There will be no demos or sales pitches provided on the day but can be facilitated after the workshop.

What topics will be touched upon on the day?

  • IT Transformation

    • Automate transactional requests
    • Boost productivity
    • Connect your departments
    • Empower your delivery teams
    • Facilitate company-wide cost optimisation
    • Integrate platforms & services
    • Leverage Automation and AI
    • Optimise service experience
    • Organise teams around the work to be delivered
    • Secure the organisation
  • Culture of change

    • Accountability
    • Blame vs One-Team Culture
    • Citizen Development
    • Co-ordination
    • Communication
    • Continuous Planning
    • Data sharing and collaboration
    • Feedback loops
    • Organisational resilience
    • Prioritisation
    • Shift Left
    • Silos
    • Trust
    • User Acceptance Criteria
    • Removing Watermelon Effect
    • Workflow visibility
  • Tools

    • Automation
    • AIOps
    • DEX
    • Continuous Integration
    • ESM Platform
    • GenAI
    • ITXM
    • Kanban
    • Observability & Monitoring
    • Release Automation
    • Virtual Agent
    • Virtualisation
  • Processes & Best Practices

    • Agile (SCRUM)
    • Core ITIL®4 Practices, incl. the Service Value Chain
    • Data Management
    • DevOps
    • Fail Fast
    • Hopper Theory
    • Human-centric design
    • Joiners-Movers-Leavers
    • Lean
    • Minimum Viable Product
    • Push vs Pull
    • SecOps
    • Time to Value
    • Value leakage​​​​​​​
    • Workflow optimisation

Register Your Place

Complete the form to reserve your place at the ITSM Simulation event.

Outcomes of the Workshop:

  • Experience a 3-year transformation in a single day
  • Understand how you can leverage AI and Automation
  • Immerse yourself in learning by doing
  • Maximise the power of an enterprise platform
  • Share your knowledge
  • Celebrate success
  • Apply ideas and best practices in your real-world environment
  • Learn  how other institutions progress with IT Transformation
  • Share your questions and ideas with your peers