CDW RPA Care Framework

RPA CARE Framework is designed to fall into the CDW Customer Lifecycle approach. We work with organisations to ensure they use what they have bought, they realise the benefits and then to help identify where that success can be replicated in either the same department or to branch out into other business areas which may benefit. As part of the Care phase, we will ensure everything has been documented and benchmarked to be able to measure the success. We will provide the following within RPA Care:

  • Scheduled resource to review the automation platform
  • Complete automation platform updates (platform only)
  • Review the value metrics against the process being used to ensure it is still providing business value
  • Assist with process refinement within the automation platform

This CARE Framework is delivered through scheduled professional services that engage monthly, quarterly, and/or yearly depending on the level of knowledge you hold in house.

Who is the RPA Care Framework for?

This framework is aimed at people who have either just adopted RPA or those who have already automated processes. If you are not looking at the lifecycle of the processes, then you are using RPA as a moment in time improvement and not a continuous improvement. This engagement framework will allow you to centralise the adoption and management of processes to prevent the creation of RPA silos. Customers creating silos don’t get the full benefit realisation and will often spend more than is needed to drive the same outcomes.

What do you need prior to a Care Framework engagement?

For CDW to work with you within the Care of your automated processes we would need to either have completed the implementation of the automation for you or to have conducted an RPA health check before this can be taken on as an ongoing Care engagement. As this framework is based on expanding and ensuring your organisation keeps obtaining the original or newly agreed value, then CDW needs to ensure that it is something we can add value against.

Why Choose CDW

Trusted Provider

CDW is a leading multi-brand technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, United States, Canada, and other international locations.

Full Delivery Capability

We help our clients achieve their goals through an outcome-led approach, delivering integrated solutions and services that maximise their technology investment. Integrating new technologies into your organisation demands a careful balancing act; cost, security and competitive advantage all need to be considered as part of a forward-thinking IT strategy.

Industry Experts

At CDW we are recipients of the industry’s highest achievable accreditations. Our IT solutions and services are designed to offer you strategic advantages over your competitors, a better experience for your users, and increased relevance in the market.

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