What is Enterprise Service Management (ESM)?
IT and business areas are converging when it comes to roles, functions, processes, and tools being used across organisations to improve efficiency, control, transparency, and governance.
Enterprise service Management (ESM) applies IT Service Management (ITSM) principles to enable better service delivery for your internal teams. Using ITSM practices you can get your whole organisation working to the same goals on the same terms and metrics. In turn enhancing employee experiences and efficiency by IT enabling the business.