CDW provide a full range of packaged Adoption Services that ensure your users understand how, why, and when to utilise the Microsoft technology you've made available to them.

Experience tells us that the vast majority of organisations merely scratch the surface of the capabilities afforded to them by Microsoft technologies. At the fingertips of users are all the tools they require to be truly efficient, unlocking otherwise unrealised potential, but 'they don't know what they don't know'. Users are unaware of smarter, more effective ways of utilising the technology and most of us carry on working in the same fashion, using the same applications in the same way. Real expertise is required to understand how the technology can support and underpin improved working practices, particularly as Microsoft 365 is constantly evolving and improving. Understanding how specific applications can expedite processes or create closer, secure working practices, despite organisational or geographic boundaries, will create tangible efficiencies and competitive gains for your business. 

CDW has created a range of structured engagements to support your organisation in driving the effective adoption of Microsoft technologies. Our Adoption Consultants will work with you, providing their experience and guidance to create improved working practices while positively impacting a 'change culture'.  We have developed three Adoption and Change Management Service package options: the Basic, Essential, and Premium service packages have been developed to support different-sized organisations and the corresponding levels of complexity.

Key Features of CDW's Adoption & Change Management Service


Understanding your corporate objectives and how technology will underpin and support the achievement of key goals.

Workforce Analysis

Understanding how your users work today, grouping them into personas, creating scenarios of how they should work more effectively and then prioritising the areas of focus.


Helping users understand the value they will get from the technology, why they should care personally, and how they will be supported will make the difference to the level of engagement by your users.

Training & Webinars

Subject matter experts supporting users with their understanding of key features and functionality. This is delivered face-to-face and/or via webinars.

Management & Insights Reporting

  • User engagement with communications
  • User engagement with learning materials
  • User pass / fail rates (where appropriate)
  • User confidence with key applications
  • Software utilisation
  • User perception

Adoption Portal

Underpinning the approach is the world’s most comprehensive Microsoft online adoption portal. The portal supports 4 key pillars of Adoption services:

  • The engagement of users
  • Tailored training reflecting the needs of your users
  • Continually up to date content as M365 evolves
  • Management reporting and insights
How We Can Help

CDW support the full lifecycle of technology solutions, ensuring our customers experience a seamless implementation and process of user adoption. Get in touch to see how we can help.