CDW provide a full range of packaged Adoption Services that ensure your users understand how, why, and when to utilise the Microsoft technology you've made available to them.
Experience tells us that the vast majority of organisations merely scratch the surface of the capabilities afforded to them by Microsoft technologies. At the fingertips of users are all the tools they require to be truly efficient, unlocking otherwise unrealised potential, but 'they don't know what they don't know'. Users are unaware of smarter, more effective ways of utilising the technology and most of us carry on working in the same fashion, using the same applications in the same way.
Real expertise is required to understand how the technology can support and underpin improved working practices, particularly as Microsoft 365 is constantly evolving and improving. Understanding how specific applications can expedite processes or create closer, secure working practices, despite organisational or geographic boundaries, will create tangible efficiencies and competitive gains for your business.
CDW Technology Adoption Services
CDW has created a range of structured engagements to support your organisation in driving the effective adoption of Microsoft technologies. Our Adoption Consultants will work with you, providing their experience and guidance to create improved working practices while positively impacting a 'change culture'. We have developed three Adoption and Change Management Service package options: theBasic,Essential, and Premium service packages have been developed to support different-sized organisations and the corresponding levels of complexity.
Previous clients have experienced:
10x
A tenfold or more increase in the use of Microsoft Teams
1+
hours saved per employee, per week
89%
of users more confident using Teams and believe it will improve their productivity
It’s never too late to improve user adoption
Most users never scratch the surface of what their IT has to offer, even for tools they use every day such as their devices or the Microsoft 365 suite of collaboration and productivity tools. We help you create personalised enablement plans for every user, accelerating their development from novice to competent user, and from competence to superuser status.
Benefits of CDW's Adoption and Change Management Services
You’ve invested in the right IT for your business, now maximise the value of your investment with CDW.
Adopting new technologies doesn’t have to be a painful experience for users or IT support staff. A well structured adoption programme can:
Empower
all users, regardless of their IT proficiency, to work more efficiently and collaboratively.
Productivity
Increase productivity of teams and individuals.
High Uptake
Generate enthusiasm and ensure high uptake of the new technology.
Increase ROI
on your tech investments, both hardware and software.
RENEWI
"CDW showed us not only how to use the new tools available, but what to use, why we should be using them and how they could simplify the work we do."
Key features of CDW's Adoption & Change Management Service
Envisioning
Understanding your corporate objectives and how technology will underpin and support the achievement of key goals.
Workforce Analysis
Understanding how your users work today, grouping them into personas, creating scenarios of how they should work more effectively and then prioritising the areas of focus.
Communications
Helping users understand the value they will get from the technology, why they should care personally, and how they will be supported will make the difference to the level of engagement by your users.
Training & Webinars
Subject matter experts supporting users with their understanding of key features and functionality. This is delivered face-to-face and/or via webinars.
Management & Insights Reporting
User engagement with communications
User engagement with learning materials
User pass / fail rates (where appropriate)
User confidence with key applications
Software utilisation
User perception
Adoption Portal
Underpinning the approach is the world’s most comprehensive Microsoft online adoption portal. The portal supports four key pillars of Adoption services:
The engagement of users
Tailored training reflecting the needs of your users
Continually up to date content as M365 evolves
Management reporting and insights
Related IT SERVICES
Our IT Services team has the in-depth knowledge to define, design and implement IT solutions for your requirements
Asses your on-premises data centres and existing cloud positioning with CDW Amplified™ Infrastructure - develop and build future-proof architecture that remains scalable and agile.
CDW Amplified™ Support services deliver custom warranty, maintenance, and support services that augment your IT staff so they can focus on maximising business outcomes.
CDW support the full lifecycle of technology solutions, ensuring our customers experience a seamless implementation and process of user adoption.With full-stack expertise, CDW helps you design, orchestrate and manage technologies that drive business success.
Complete the form and a member of our team will be in touch.
