CDW UK seeks Major Incident and Incident Management Principal to join the team in Peterborough.
Have excellent organisational, analytical and problem solving skills?
Have good interpersonal skills?
Have good time management skills?
If so, the team wants to hear from you! When applying please quote A9138. Your application needs to be with the Recruitment team by 25th February 2021.
Key duties will include governing the Service Desk’s end to end incident management processes, pro-actively identifying operational issues and trends, and formulating plans to address them as appropriate.
Download the job specification to learn more...
Knowledge and Experience
ITIL v3 or v4 Foundation (essential)
ITIL v3 Intermediate (desirable)
An understanding of the technologies involved in the provision of IT services in a complex operating environment, especially highly available and resilient systems
A strong background in customer service and proven relationship management skills
Proficient communication skills liaising with senior stakeholders
Reporting on pro-active and reactive trend analysis
Reporting to all levels on summary and progress reports
Previous process embedding and maturation
Please note, your application will be retained for a period of six months. After this period it will be removed from our systems.